Terms of service

Welcome to Knotty Head LLC! These Terms of Service ("Terms") govern your use of our website located at Knottyhead.shop (the "Website") and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Website.

1. Eligibility

To use our Website and make purchases, you must:

  • Be at least 18 years old or have the permission of a parent or guardian if you are a minor.

  • Provide accurate and truthful information during the checkout process.

2. Products and Services

Our Website specializes in providing hair care products for people with locs, including but not limited to hair caps, wraps, and oils. All product descriptions and prices are subject to change without notice. We reserve the right to:

  • Discontinue any product at any time.

  • Limit the quantities of any products or services we offer.

3. Pricing and Payment

All prices displayed on our Website are in USD and are subject to applicable taxes and shipping fees. Payments are processed securely through our designated payment gateways. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

4. Return and Refund Policy

We are committed to customer satisfaction. Our return and refund policy is as follows:

  • Refunds are available for products that are in their original, unopened packaging and requested within 14 days of receiving the item.

  • To initiate a refund, please contact us at Knotty Head LLC with your order details.

  • Products returned outside of the 14-day window or without the original packaging will not be eligible for a refund.

  • Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

5. User Conduct

By using our Website, you agree not to:

  • Engage in any unlawful activities or violate any applicable laws.

  • Submit false or misleading information.

  • Attempt to interfere with the security or functionality of our Website.

  • Use our Website to upload or distribute harmful or inappropriate content.

6. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Knotty Head LLC or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Knotty Head LLC shall not be liable for any damages resulting from your use of our Website or products. This includes but is not limited to direct, indirect, incidental, or consequential damages.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website constitutes acceptance of any changes.

9. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of New Jersey.

10. Contact Information

If you have any questions about these Terms or our policies, please contact us at:

  • Email: knottyheadinc@gmail.com

  • Address: POB 385, West Orange, NJ 07052

Thank you for choosing Knotty Head LLC! We appreciate your support and look forward to serving you.